Reopening Procedure

Library Service Level Reopening Procedure

Phoenix Public Library

Amended by the Library Board of Trustees on June 11, 2020.

COVID-19 has drastically changed the way we live our daily lives. Businesses of all types of sizes have had to alter the way they serve their communities; your public library is no different. The Phoenix Public Library closed to comply with the New York State on Pause order put in place by Governor Cuomo. The Governor has discussed the possibility of a region by region UN-PAUSE so the Phoenix Public Library has created a phased reopening procedure to go along with this. In order to help keep both staff and patrons from spreading the infection and to comply with government and health officials, the following procedures have been put into place to allow for a phased based reopening.

 

For the Staff:

  • Safe hygiene practices of hand washing after handling materials and patron items, at the start and end of shift and anytime during the shift as required. If a sink isn’t available, then hand sanitizer is to be used and followed up with hand washing as soon as possible.
  • Staff will receive training on disinfection procedures for all areas of the library, including quarantining of library materials. Staff will also receive training on the proper use and disposal of PPE.
  • Staff will be provided with PPE needed for their job, this includes masks and gloves. Masks will be required for staff anytime they are in the library for as long as state and local health officials and government mandates. 

 

Service Level 1: Stay at Home Order

  • Only the Library Director will have access to the building. 
    • The Library Director will work remotely and will only access the building once a week for essential functions.
    • The Library Staff will not work.
  • There will be no holds pickup.
  • The book drop will be closed. Patrons will be encouraged to hold onto materials and renew online. There will be no fines accrued during a Stay at Home Order.
  • Checkouts will be limited to digital materials.
  • There will be virtual programs offered only.
  • There will no outreach programs or visits.
  • The library’s Wi-Fi will be able to be accessed from the library parking lot.
  • There will be no technology help in person, all help will be done via email, phone, or the library website.
  • Any materials ordering should be kept to digital materials. Any high demand physical items may be ordered but not processed until the next phase of opening.
  • There will be no shared materials (toys, puzzles, headphones).
  • No donations will be accepted.

 

Service Level 2: Staff Only (25% of staff)

  • Only the Library Director will have access to the building. 
    • The Library Director will work remotely and in the library building.
    • The Library Staff will not work.
  • There will be no holds pickup.
  • The book drop will be open. Patrons will be encouraged to hold onto materials and renew online. There will be no fines accrued during this service level.
  • Checkouts will be limited to digital materials.
  • There will be virtual programs offered only.
  • There will no outreach programs or visits.
  • The library’s Wi-Fi will be able to be accessed from the library parking lot.
  • There will be no technology help in person, all help will be done via email, phone, or the library website.
  • Any materials ordering should be kept to digital materials. Any high demand physical items may be ordered and processed during this phase.
  • There will be no shared materials (toys, puzzles, headphones).
  • No donations will be accepted.

 

Service Level 3: Staff Only (25% - 50% of staff)

  • Staff will resume desk functions with the possibility of limited hours.  Contact between staff members will be kept at a minimum. 
  • Staff will adhere to social distancing guidelines including but not limited to wearing a mask, maintain 6 feet apart and not sharing workspaces or materials (phones, keyboards, mouse, pens, stapler, tape dispenser)
  • Patrons will not be allowed access to the library.
  • Curbside pickup will be instituted for holds pickup, with no staff contact. There will be no ILL (Inter Library Loan).
  • The book drop will be open. Materials will be quarantined for 3 days (72 hours) before being put back into circulation.  Staff will wear gloves to empty the book drop.
  • Checkout of items will be done by staff.
  • Programs will be limited to virtual during this phase.
  • There will be no outreach visits.
  • The library’s Wi-Fi will be able to be accessed from the library parking lot.
  • There will be no technology help in person, all help will be done via email, phone, or the library website.
  • Material ordering and processing will continue.
  • There will be no shared materials (toys, puzzles, headphones).
  • There will be no meeting room use.
  • There will be no public restroom or drinking fountain use. 
  • There will be no printing or faxing services.
  • No fines may be paid during this phase.
  • Small donations (less than 10 items) accepted with quarantine for 72 hours.

Service Level 4: Staff (50% - 75% of staff) Patrons (Restricted to Avoid Gatherings)

  • Staff will resume desk functions with the possibility of limited hours. Plexiglas dividers will be in place to protect staff and staff will make every attempt to scan library cards while held by the patron.
  • Staff will adhere to social distancing guidelines including but not limited to wearing a mask, maintain 6 feet apart and not sharing workspaces or materials (phones, keyboards, mouse, pens, stapler, tape dispenser)
  • Patrons will be allowed access to the library, with numbers of up to 10 at a time. Patrons will adhere to social distancing as marked on the floor of the library.
  • Curbside pickup will be instituted for holds pickup, with limited staff contact. There will be no ILL (Inter Library Loan).
  • The book drop will be open. Materials will be quarantined for 3 days (72 hours) before being put back into circulation.  Staff will wear gloves to empty the book drop.
  • Checkout of items will be done by staff, with social distancing being maintained as much as possible.
  • Programs will be limited to virtual during this phase.
  • There will be no outreach visits.
  • Computer access will be available for patrons, with the number of computers reduced to accommodate social distancing of 6 feet. There may be time limits imposed on computer usage to ensure patron access.
  • Technology help will be available only where social distancing can be maintained.
  • Material ordering and processing will continue.
  • There will be no shared materials (toys, puzzles, headphones).
  • There will be no meeting room use.
  • There will be no public restroom or drinking fountain use. 
  • There will be no printing or faxing services.
  • No fines may be paid during this service level.
  • Small donations (less than 10 items) accepted with quarantine for 72 hours.

Service Level 5: Staff (75% - 100%) Patrons (Open, No Large Gatherings)

  • Staff will resume desk functions. Plexiglas dividers will be in place to protect staff and staff will make every attempt to scan library cards while held by the patron.
  • Staff will adhere to social distancing guidelines including but not limited to wearing a mask, maintain 6 feet apart and not sharing workspaces or materials (phones, keyboards, mouse, pens, stapler, tape dispenser)
  • Patrons will be allowed access to the library with the possibility of special hours for vulnerable populations.  Patrons will adhere to social distancing guidelines.
  • Normal hold procedures will resume, with increased hygiene procedures. ILL (Inter Library Loan) will resume.
  • Circulation of materials will continue with the 3 day (72 hour) quarantine procedure of all materials prior to being returned to circulation.
  • Normal checkout will occur.
  • Small programs (10 attendees or less) may be held as long as social distancing can be maintained. There will be no programs held for children.
  • Outreach visits may occur on a facility by facility basis, according to the venue to be used. Should vulnerable populations and library staff safety be in question due to the venue, the visit may be postponed until the next phase.
  • Computer access will be available to patrons with the number of computers reduced to accommodate social distancing of 6 feet. There may be time limits imposed on computer usage to ensure patron access.
  • Technology help will be available only where social distancing can be maintained.
  • Material ordering and processing will continue.
  • Printing and faxing services will resume.
  • There will be no shared materials (toys, puzzles, headphones).
  • Public restroom use will be restricted and they will be required to ask for access. There will be no drinking fountain use.
  • Fees for faxing and printing will be collected.  Fines can be paid during this service level.
  • Small donations accepted with quarantine for 72 hours.

Service Level 6: No Distancing Limits Resume Normal Staffing and Operations

  • The library will continue to maintain a high standard of hygienic practices.
  • Entrance to the library will not be restricted.
  • Normal hold pickups will occur.
  • Materials will be placed into circulation without quarantine but extra protective measures may be put into place (glove use of staff during handling).
  • Normal checkout will occur.
  • Normal programming will occur.
  • Outreach visits and programs will resume (with special consideration to vulnerable populations).
  • Normal use of computers will occur (returning to the full number of computers available to patrons).
  • Technology help will resume.
  • Materials ordering and processing will continue.
  • Shared materials may be made available as needed.
  • Public restrooms and the drinking fountain will be available and unrestricted.
  • All fees and fines will be collected.
  • Regular donation resumes.

 

Should there be a need to re-instate social distancing or close down again due to an increase in the circulation of the virus or a direct exposure, then the library will revert to any of the service levels of operation deemed appropriate. 

REFRENCES

Centers for Disease Control and Prevention. (April 2, 2020). Cleaning and disinfecting your home. https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/disinfecting-your-home.html

Centers for Disease Control and Prevention. (March 18, 2020) Interim guidance for administrators of US institutions of higher education. https://www.cdc.gov/coronavirus/2019-ncov/community/guidance-ihe-response.html

Ewan, L. (March 27, 2020). How to sanitize collections in a pandemic. American Libraries. https://americanlibrariesmagazine.org/blogs/the-scoop/how-to-sanitize-collections-covid-19/

Gottlieb, S., et al. (March 29, 2020). National coronavirus response: A map to reopening. AEI. https://www.aei.org/research-products/report/national-coronavirus-response-a-road-map-to-reopening/

National Institutes of Health. (March 24, 2020) Study suggests new coronavirus may remain on surfaces for days. https://www.nih.gov/news-events/nih-research-matters/study-suggests-new-coronavirus-may-remain-surfaces-days

Northeast Document Conservation Center. (March 26, 2020) Disinfecting books and other collections. https://www.nedcc.org/free-resources/preservation-leaflets/3.-emergency-management/3.5-disinfecting-books

Peet, L. (April 9, 2020) IMLS, CDC offer guidance for disinfecting returned library books. School Library Journal. https://www.schoollibraryjournal.com/?detailStory=IMLS-CDC-offer-guidance-for-disinfecting-returned-books-library-journal-coronavirus-covid19